At Data Innovations, we prioritize your success above all else. To address our customers' needs, we provide both Customer Support and Technical & Professional Services.
Our diverse service offerings, from deploying DI’s comprehensive lab enablement solutions to enhancing lab workflows, are crafted to alleviate your lab's workload while boosting productivity, ensuring patient safety, and maintaining compliance.
View our service offerings below and submit the form here to get started on your project.
Get in touch with our team
Our Service Offerings
Instrument Manager™ Upgrade Service - Our Instrument Manager Upgrade Service packages offer the level of support your lab may require for ensuring a smooth installation and go-live of the latest IM software.
AV Workflow Analysis -Our Autoverification (AV) Workflow Analysis service ensures that DI best practices are enabled in your Instrument Manager environment to optimize your lab’s productivity and patient safety.
AV Workflow Validation - This service provides end-to-end autoverification (AV) validation testing and documentation for your lab’s Instrument Manager system.
Technical Health Check - A Technical Health Check reviews all hardware, connections, drivers and configuration settings associated with Instrument Manager and identifies and corrects any issues with thepotential of impacting IM performance.
Supplemental Mapping & Functional Testing Assistance - This comprehensive service provides the expertise and resources to ensure successful instrument setup and implementation.
Technical Health Check -This flexible package allows labs to purchase a predefined number of service hours to be performed by DI’s Technical & Professional Services team.
LIS Downtime Support Service - Say goodbye to wasted productivity time when your LIS goes down. With our LIS Downtime Support Service, your lab can still be productive when scheduled or unexpected downtime occurs.
Your lab. Your way.
We love the annual health checks as they help ensure we are running as expected and help us catch areas where we could be more efficient.
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