Technical & Professional Services

Instrument Manager™ Upgrade Service - Our Instrument Manager Upgrade Service packages offer the level of support your lab may require for ensuring a smooth installation and go-live of the latest IM software.

AV Workflow Analysis -Our Autoverification (AV) Workflow Analysis service ensures that DI best practices are enabled in your Instrument Manager environment to optimize your lab’s productivity and patient safety.  

AV Workflow Validation - This service provides end-to-end autoverification (AV) validation testing and documentation for your lab’s Instrument Manager system. 

Technical Health Check - A Technical Health Check reviews all hardware, connections, drivers and configuration settings associated with Instrument Manager and identifies and corrects any issues with the potential of impacting IM performance. 

Supplemental Mapping & Functional Testing Assistance - This comprehensive service provides the expertise and resources to ensure successful instrument setup and implementation.   

Technical Health Check -This flexible package allows labs to purchase a predefined number of service hours to be performed by DI’s Technical & Professional Services team.  

LIS Downtime Support Service - Say goodbye to wasted productivity time when your LIS goes down. With our LIS Downtime Support Service, your lab can still be productive when scheduled or unexpected downtime occurs.